CREATIVE STRATEGIES FOR CUSTOMER SATISFACTION AND CORPORATE SUCCESS
CREATIVE STRATEGIES FOR CUSTOMER
SATISFACTION AND CORPORATE SUCCESS
SATISFACTION AND CORPORATE SUCCESS
After more than three decades working in the hospitality industry at every level from the front desk to the executive boardroom, Jaz is particularly adept at helping her clients bridge the gap between customer expectations and employee performance. She brings an impressive level of expertise and insider knowledge to upper-and-middle-level managers at both large and small businesses who want to motivate their employees to become more effective, efficient and successful. As a certified Hospitality Trainer from the American Hotel and Lodging Educational Institute (AHLEI), Jaz is energized by being an agent of change for companies looking to implement new cultures in the areas of diversity, millennial employee development and the business cycle upheavals.
In today’s challenging business environment, customer service is critical to stand out from the competition and keep people coming back, but it only works if employees are on board. The challenge lies in turning management goals and values into front-line actions and results. This is where Jaz’d excels. Jaz Jeanne has spent years analyzing customer-service interactions in a variety of industries, and has developed a system of powerful techniques and simple strategies that businesses can use to motivate employees and deliver first-class customer service.
Your company’s current or evolving ethos is of little value until it is sharply defined and can be clearly communicated to your leadership, employees and eventually to your customers. When employees realize that their actions add value to the company all the way to the top, and that providing great customer service contributes directly to their own success and satisfaction, everyone wins. This is our gig!
Whether you’re looking for help motivating employees through a transition, navigating a specific customer service or personnel issue, dealing with an HR crisis, or seeking to outsource your employee training in a cost-effective manner, Jaz’d can put together a package of services that fits your needs and helps to develop, articulate and bring your culture and company personality to life.
Jaz’d can be contracted on a daily, weekly, or monthly rate. We have formal programs in the following areas, and can customize services to fit your business needs and keep your employees interested, inspired, effective and motivated.
The first step is to gather the facts and get to know your business. What are your needs, goals and objectives? We will then work as a team to make a plan.
Jaz’d will put together a proposal and schedule for how we will meet and exceed these expectations. This may include round-table discussions, in-person observations and/or group training.
Jaz’d programs all include written, quantifiable standards that can be used for your business’ future development and growth. We will test those standards as we move through the program to ensure the behaviors fit the specific culture of your company or organization.
Jaz’d identifies future “people developers” on your team who will continue to support and evaluate the standards that were shared with the team.
Jaz’d offers follow-up support on all contracts.
“I have been lucky to work with Jaz on three different projects located on both coasts during the past 14 years. She demonstrates a tremendous versatility and sharp ability to connect with diverse employee cultures. Additionally, Jaz reveals a highly effective aptitude in evaluating executives, quickly assessing their strengths and weaknesses. A tremendous problem solver, she delivers critical feedback that improves the work environment having a profound and beneficial influence on individual team members. And her presence, as evident by the reactions of associates, immediately lifts employee morale. Enlist Jaz and you will witness her talents immediately providing measurable results to your business.”
John Trudeau,
General Manager, Hotel Indigo Coachella
Task Force General Manager, Hotel Whitcomb, San Francisco
“Jaz possesses a remarkable talent for aligning team members with the mission and core values of our company. Her efforts consistently yield exceptional results for staff and guests alike. No matter the setting, Jaz creates a culture of genuine service and guest satisfaction through dynamic training, a close attention to detail, and an intuitive knack for process improvements. Our team members and executive leadership have the highest respect for Jaz as a personable leader and director of great people.”
Mike Benecke,
Former President & CFO, Noble House
“Great people are the most important resource in any successful enterprise, and when it came to finding and training great people, Jaz was our secret weapon. She is especially good at connecting with young people, who made up the majority of our new hires. She created development tools that helped them become productive employees and excellent corporate ambassadors.
Jaz understands how to communicate and instill corporate values in a way that brings them to life for employees and guests. And thanks to her skill and insight, valuable feedback from our associates was communicated to management, which fostered positive change throughout the company.
Jaz is the most effective human resources professional I have encountered in my 35-year career as a hotel executive.”
Marc Pujalet,
Former President, MTM Hotels
Former Senior Vice-President of Marketing, Westin Hotels
“Jaz is great. Not only does she have the ability to quickly see what needs to be done, she also knows what to do to fix the issue. She is a problem-solver and a go-getter and a super communicator!”
Trudy Warm,
Former Director of Human Resources,
The Edgewater, Seattle, Washington
Jaz’s keen eye and unique approach are a magical combination. Thanks to her vast experience in five-star properties around the world, she can identify operational inefficiencies within minutes of walking into a venue. Her attention to detail is incredible and her energetic training style inspires change even among tenured staff. She is a true asset to any organization.
Mary Ann Semler,
Independent Training Consultant, MHI Global
Jaz’s ability to connect and train all levels of employees and mangers is unrivaled by anyone I’ve ever worked with. I’ve watched her do everything from open new hotels and restaurants to train seasonal pool servers. In every instance, her efforts raised our revenue to new heights.
Gregg Fracassa,
Former VP and Regional Manager, Noble House
Whether you’re looking for short-term crisis management, customized training programs or complete outsourcing of your customer-service department, you’ll get results with Jaz’d.
